Due to the large inventory we sell, we use stock photos. We take all of our photos in house and most of Proof Coins has a dark or black reflections when there is not. We can file a claim on any order where the tracking information shows the package as not delivered. We are no longer responsible for any order where the tracking information is marked as DELIVERED - we are unable to file a claim on any order marked as delivered, you will need to contact your local postal carrier's office in order to seek resolution. How do I contact you?